FAQ service ordergeber

Öffnen Sie „Service anfragen“ und wählen Sie die benötigte Leistung. Beschreiben Sie Tischart, ungefähre Größe, Location, Zugangssituation und den gewünschten Zeitraum. Fotos helfen Fachbetrieben bei einer ersten Einschätzung.

No. If the manufacturer or model is unknown, initial photos of the entire table, the nameplate, pockets, the underside and any distinctive components are sufficient. Approximate external dimensions are also helpful.

Empfohlen sind eine Gesamtansicht, Nahaufnahmen der Banden und Taschen, Bilder von Schäden, Zugangswegen sowie Treppen oder engen Türen. Bei einem Umzug sollten Home- und Zielort dokumentiert werden.

Ja. Geben Sie Anzahl, Tischarten, Größen und Locatione möglichst getrennt an. Bei unterschiedlichen Leistungen sollte klar beschrieben werden, welche Arbeit an welchem Tisch benötigt wird.

With a customer account you can add supplementary information, images and documents later on, provided the respective workflow module supports this.

Approved providers who match the service category, region and availability can respond to a request. A quote should include the scope of services, price, any additional costs and the proposed timeframe.

No. Submitting a request does not oblige you to accept any quote. An order is only created through an explicit agreement or confirmation under the stated terms.

The marketplace is designed to present quotes and their scopes of service transparently for comparison. Important factors are not only price but also experience, travel distance, materials, scheduling and included services.

The specific service is generally agreed between you and the selected provider. Poolplayer provides the technical mediation and administration platform.

Scope of services, total price or billing basis, travel, materials, appointment, access, number of assistants, possible additional work and rules for cancellation or rescheduling.

The customer account and the request are generally free of charge. Costs only arise when a specific paid service is explicitly commissioned or confirmed.

Weight, slate construction, tiers, access routes, distance, table condition and additional work significantly affect the effort required. Follow-up questions serve to enable a realistic and fair calculation.

That depends on the service, table type and condition. An assembly or cloth replacement can take several hours; transport, repairs or work on multiple tables can require a full working day or more.

Ensure free access, sufficient workspace, a cleared table and agreed parking arrangements. Inform the provider about stairs, lifts, narrow doors and any special building rules.

Undetectable damage or necessary additional work should be discussed and documented transparently before execution. An extension of the order should not be carried out without your consent.

Sie können Anfragen, Status, Angebote, Messageen, Termine und Dokumente an einer zentralen Stelle verwalten und müssen Informationen nicht über verschiedene Kommunikationswege zusammensuchen.

Die Daten werden zur Konto- und Anfragebearbeitung, Kommunikation und Vermittlung verwendet. Details ergeben sich aus der Privacy Policyerklärung und den jeweils angezeigten Einwilligungen.

You can request deletion in accordance with legal requirements. Retention obligations and ongoing contractual or billing processes may prevent the immediate complete deletion of some data.

Check your spam and promotions folders and the address you entered. If the account was shown as created on the confirmation page, it usually exists even if there is a technical email problem.

Nutzen Sie die im Help Center veröffentlichten Kontaktmöglichkeiten und beschreiben Sie Seite, Zeitpunkt, verwendetes Gerät und die sichtbare Fehlermeldung möglichst genau.