Terms & Conditions

Part A – Terms for the Poolplayer Portal

1. Scope and Operator

These terms govern the use of the Poolplayer platform by visitors, registered clients and providers. The operator is [Insert company details].

2. Role of the Platform

Poolplayer provides technical functions for capturing, matching and managing services related to pool tables. Unless explicitly stated otherwise, the contract for the specific service is concluded directly between the client and the provider.

3. User Accounts

Users must provide accurate and complete information, protect their access credentials and update changes promptly. Accounts must not be transferred without consent or used for impermissible purposes.

4. Availability and Further Development

There is no entitlement to uninterrupted availability. Maintenance, security measures and further development may temporarily restrict functionality.

5. Prohibited Use

Prohibited activities include, in particular, false identities, manipulated requests, unlawful content, circumvention of fees, unauthorised use of data and attacks on the technical infrastructure.

6. Communication and Records

Internal portal messages, status updates, offers, and documents can be saved for traceability purposes. Users are expected to document key agreements within the designated workflow.

7. Liability of the Platform Operator

Poolplayer is liable in accordance with statutory provisions for intent, gross negligence and for damages resulting from injury to life, body or health. There is no responsibility for the services of independent providers insofar as Poolplayer is not itself liable for them.

8. Blocking and Termination

Accounts may be restricted or blocked in the event of serious violations, security risks, false information or outstanding due payments. Statutory rights remain unaffected.

Part B – Terms for Clients

1. Enquiry and Registration

An inquiries are generally non-binding and do not obligate the acceptance of an offer. Clients must provide details regarding tables, the venue, access, and services to the best of their knowledge.

2. Offers and Conclusion of Contract

A service contract is concluded only by the explicit acceptance or other agreement with a provider. Scope of services, price, materials, travel, appointment and any additional costs should be clarified in advance.

3. Cooperation

Clients shall ensure correct information, unobstructed access, sufficient workspace, agreed parking and any necessary permits.

4. Additional Work

If damage or additional requirements not identifiable on site are discovered, scope and extra costs must be agreed before execution.

5. Payment

Payment for the specific service is governed by the accepted quote and the agreement with the provider. Poolplayer may offer separate, itemised services or payment functions.

6. Appointments, cancellations and withdrawal

Changes to appointments should be communicated as early as possible. Costs already incurred, reserved time slots, materials or travel may be charged in accordance with the agreed terms and statutory rules.

7. Defects and complaints

Complaints must be communicated to the performing provider promptly and in a verifiable manner. Photos and documentation facilitate resolution.

Part C – Terms for providers

1. Registration and verification

Providers must supply correct company, contact, service and region information. Poolplayer may request appropriate proof and may refuse approval or revoke it later.

2. Professional responsibility

Providers are responsible themselves for qualifications, safe execution, personnel, tools, insurance, permits, taxes and statutory obligations.

3. Quotes

Quotes must be transparent, realistic and comprehensible. Essential services, materials, travel, pricing basis, possible additional costs, scheduling and validity must be specified.

4. Privacy Policy und Kundendaten

Customer data may only be used for the specific enquiry and order processing, must be adequately protected and must not be used for third‑party advertising or other purposes without a legal basis.

5. Status and documentation

Providers should record processing status, offers, appointment arrangements, changes, completion or cancellation promptly in the designated system.

6. Membership and fees

The planned introductory model envisages an annual access fee of €49.00, later €99.00 as the regular rate. Binding terms for price, duration and renewal are those displayed at the time of contract conclusion.

7. Commission

A commission of 5 percent is envisaged for successfully brokered or accepted jobs. The specific trigger, calculation basis, due date, adjustments and cancellation cases must be clearly specified in the live billing process.

8. Quality, reviews and partner status

Audit or partner status may only be used in accordance with the actual approval. Manipulation of reviews or misleading quality statements is prohibited.

9. Suspension

Access may be restricted in cases of incorrect information, violations of the privacy policy, significant quality issues, circumvention of agreed fees, or outstanding payments.

Final provisions

Applicable law shall apply. Mandatory consumer protection provisions and statutory forums remain unaffected. Should a provision be invalid, the validity of the remaining provisions shall generally remain intact.