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Delivery Terms
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Note: This page has been created technically as a template and must be adapted to the company’s actual service, delivery and brokerage model and legally reviewed before going live.
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1. Scope
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This section should specify which goods, services or brokered services these delivery terms apply to.
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2. Delivery and Service Area
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This section should list delivery areas, travel zones and any possible exclusions.
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3. Delivery and Performance Times
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This section should describe binding or non-binding timeframes as well as the procedure for scheduling appointments.
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4. Partial Deliveries and Schedule Changes
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This section should govern whether partial deliveries are possible and how schedule changes are handled.
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5. Handover, Acceptance and Customer Cooperation
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This section should describe the handover, acceptance and any required customer cooperation obligations.
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6. Shipping, Travel and Additional Costs
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This section should transparently list shipping costs, travel charges, stair or floor surcharges and any other additional costs.
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7. Contact
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This section should provide the company's full business and contact details.